Terms of sale

The purpose of this document is to define the terms of use of the SHOP.YVONNE-S.COM website by the user and the provision of information and services present on the site.
Any access and/or use of the SHOP.YVONNE-S.COM site implies unconditional acceptance and compliance with all the terms of these General Conditions of Use in force on the date of consultation.
In the event that the user does not wish to accept all or part of these general conditions, he is asked to renounce all use of the service.
Access to the site and its use are reserved for strictly personal use.
Viewing the SHOP.YVONNE-S.COM site provides Customers with information on the products offered and the possibility of purchasing them.

Online Products and Images

SHOP.YVONNE-S.COM declines all responsibility if, due to a particular configuration or a malfunction of the computer used by the Customer, the colors of the products displayed on the site show slight differences compared to the original products. .
The images on the SHOP.YVONNE-S.COM website are the property of MISSMAY SARL. The use of these images without the express written permission of MISSMAY SARL is prohibited under penalty of legal action.
For more information, you can contact: shop@yvonne-s.com

Product Availability

Items that appear on SHOP.YVONNE-S.COM reflect the current availability of each product by size and color.

As an authorized reseller of the YVONNE S. brand, we guarantee the authenticity of each item.

Once the order has been processed by the SHOP.YVONNE-S.COM Order Department, the latter reserves the right to reconfirm the availability of the items purchased, the validity of the transaction and to verify the details of previous transactions made. by the Customer on SHOP.YVONNE-S.COM. In the event that the items ordered are not available, or if for any reason the order cannot be completed, the SHOP.YVONNE-S.COM Order Department will inform the Customer as soon as possible.

Intellectual property

MISSMAY SARL holds the exclusive rights of ownership of the SHOP.YVONNE-S.COM site and its content such as documents, images, characters, design, music, software, codes and format scripts.

The material contained in this website is protected by copyright.

Any use in the form of reproduction, alteration, transmission, publication or redistribution to third parties, for commercial purposes, is strictly prohibited without having previously obtained the written authorization of MISSMAY SARL.

MISSMAY SARL prohibits the use of the content of the Site for other purposes other than those mentioned above.

Product sizes and details

Images and descriptions of each item are available on the site, as well as the size guide to help you choose the size that suits you.

For more information, or for any questions relating to other measurements on a specific size, SHOP.YVONNE-S.COM contact our customer service at shop@yvonne-s.com.

Price and Currency

The prices published on the site, the payments and the invoices of the orders are in Euro.

Payment terms

The following payment methods are accepted by SHOP.YVONNE-S.COM

PAYPAL

By choosing the PAYPAL payment method, the customer can pay directly from his authorized Paypal account. SHOP.YVONNE-S.COM only accepts Paypal payments from authorized accounts and reserves the right to ship the goods to the address indicated on the account authorized by Paypal.

Order status

By accessing the MY ACCOUNT section, you can check the progress of your orders directly online.

We would like to remind our customers that once confirmed and processed, orders for items that are already in stock cannot be changed. Orders made separately will be sent separately.

Discount code

SHOP.YVONNE-S.COM customers may receive promotional codes that can be inserted into the cart at the time of purchase. Each code has a start and end date of validity and this period of validity cannot be extended in any way. Promotional codes can be combined with vouchers.

Purchase Vouchers

Vouchers may be provided in lieu of refunds if merchandise is returned and the item is unavailable. Vouchers can only be used once within 90 days from date of issue, for orders of equal or greater value than the Voucher.

Delivery and Taxes

SHOP.YVONNE-S.COM ships worldwide with DHL and LA POSTE services. Shipping charges are the responsibility of the buyer. Packages destined for countries outside the European Union contain an invoice displaying the value of the goods. All direct shipments to countries outside the European Union, as required in customs procedures, are accompanied by an official invoice which displays the value of each item. Taxes are not included for countries outside the European Union.

Delivery delay

SHOP.YVONNE-S.COM ships worldwide with DHL and LA POSTE services. Available items will be dispatched within the first five business days (Monday - Friday) from the order date. Shipping delays may occur during sales and promotion periods. We would like to remind new customers that SHOP.YVONNE-S.COM may request that transactions be verified by Paypal who will contact the issuing bank of the credit card used so that the Customer's data can be confirmed. This control could cause a delay of a few days for the shipment of the order. YVONNE S. cannot be held responsible for delays in delivery due to customs clearance processes, the occurrence of a case of force majeure or circumstances beyond the control of YVONNE S.

Returns

If the Customer is not completely satisfied with their purchase, for any reason, unworn items may be returned for an exchange, a voucher or a refund within 30 days of the delivery date. Labels and security threads must be intact and affixed to returned items (not cut or tampered with).

Attention: All our articles from our archives are listed at a special price. Therefore, they will not be refunded, returned or exchanged.

Product return instructions

  1. To request the authorization to return an item, it is necessary to send an email to shop@yvonne-s.com.
  2. Return costs (import and customs fees included) are the responsibility of the buyer.
  3. Two return options are available:

    Size Exchange. It is possible to make a change only to choose another size or another color of the same item, depending on available stocks. The new item can be returned using the same return procedure.

    The Voucher. As soon as your return is processed, you will receive a code that gives you the total value of the returned items. The code can be used for future orders on the SHOP.YVONNE-S.COM website.
Voucher information:
  • can be used only once within 3 months from the return date
  • cannot be combined with other vouchers
  • must be used at once for an order of equal or greater value
Items must be returned within 30 days of delivery date.

14-day reflection period for the European Union

Notwithstanding the above, if the goods are being shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition you received it, unworn or unused, with tags, and in the original packaging. You will also need the receipt or proof of purchase.

Terms and conditions

  • Tags and security threads must be intact and attached to returned items (not cut or tampered with). Items must be returned unworn, unwashed, undamaged and unused. The soles of the shoes must be in perfect condition and must not show any signs of any kind.
  • Each product must be returned with its tags, original packaging and any accessories (protective bags, hangers, garment bags, etc.) received with the order.
  • Shoes and accessories must be returned without any traces and in their original undamaged and unused box, as the only outer packaging, as this is considered an integral part of the product.
  • Items must be returned in the original SHOP.YVONNE-S.COM box.
  • If the goods turn out to be defective or damaged, or if errors in shipments have been made by SHOP.YVONNE-S.COM, the Customer is asked to follow the instructions given above. SHOP.YVONNE-S.COM reserves the right to request photographs of products said to be defective before authorizing their return in order to make a full refund of delivery costs and import taxes.
  • Lingerie and swimwear (briefs, boxers, briefs, bikini bottoms, etc.) should be tried on over underwear, taking care not to remove the protective tape. Returns cannot be accepted if this band has been removed or if the items are stained. These will then be returned to the customer.
  • Returns authorized by SHOP.YVONNE-S.COM must be shipped from the same country in which the order was delivered.
  • SHOP.YVONNE-S.COM reserves the right to refuse returns sent from the country in which the delivery was made.
  • SHOP.YVONNE-S.COM reserves the right to refuse returns that are not authorized or do not comply with the conditions indicated. In this case, the goods will be returned to the sender at the original delivery address. The possible acceptance of these unauthorized returns will result in a flat rate billing of 10% of the value of the returned goods.

For all aspects not explicitly mentioned, the European standard for long-distance trade prevails.